How To Get A Paypal Refund?

PayPal makes buying and selling items online simple and convenient and enables users to make fast payments. However, the problem arises when these services do not meet the user’s expectations or are unsatisfactory. For instance, suppose you pay for an item via PayPal but never receive it in such a situation, you can get a PayPal Refund.

PayPal offers a buyer protection program to help buyers avoid fraud in case of false presentation of a product or failing to deliver an item. There are different scenarios in which you will have to make a refund request.  But now the question is how to get a refund on PayPal? And Can you do it on this platform?. Most of the people who ask for a refund on PayPal are buyers. However, sellers must also know how to refund money on PayPal. Sellers can also be victims of theft. It is imperative to know if PayPal Refund money if scammed. 

Paypal refund

How to refund money on PayPal? 

Under the seller protection policy of PayPal, the seller must return the buyer’s money in case of false presentation of products or failing to deliver an item. No business owner indeed likes to hear that their customer wants a refund and when they get such requests, they are reluctant to return the money. However, refunding a PayPal payment is quite simple; you can refund the buyer’s money in just a few simple steps. And there are specific requirements that you need to meet first to get covered with the PayPal seller protection and return the money. 

Your customer can request a refund within 180 days from the transaction date, and the seller needs to react in response to every refund request. Here are specific scenarios in which buyers ask for a PayPal Refund:

  1. Not satisfied with the quality of the product and purchase
  2. Delay in delivery time or perhaps the product was never sent to the customer 
  3. Delivered a different item or sent to the wrong person.

All of these are plausible scenarios under which a Paypal Refund can easily be redeemed. So in the next, you will learn all the required steps to issue a refund on Paypal. 

How to issue a refund on PayPal- Step by Step instructions:

If you are a seller on PayPal and want to return the buyer’s money- there are two options either to issue a full or partial refund. You need to follow this step by step procedure on the PayPal site simply: 

  • Log into your PayPal account and click on the Activity tab at the top of the screen. 
  • Here scroll down and select the payment you want to refund along with the name of the payer.
  • Click the Refund this Payment button that appears under the total. 
  • Now enter the amount you want to refund, in case it is now a full refund. 
  • Additionally, add a note if you would like and then hit the Issue Refund button. 

How to get your money back from PayPal?

To get money back on PayPal, you need to cancel the transaction. For instance, if you have paid for something but when you received it was not what you expected, you want to return it and get your money back. Moving on, you will need to use PayPal’s website to find your seller’s contact information to try and get a refund from them directly. Following the steps you need to take to get a refund on PayPal: 

  • Log into your PayPal account
  • On the Summary page, find out the transaction that you want to cancel 
  • Use the seller’ email you there to send a refund request
How to check the status of a PayPal refund request? 

After making a refund request, you can check your refund status any time by logging into your account. You may find the different status of PayPal Refund, which are as follow:

  1. PayPal refund pending: Your bank is processing your refund, so the refund is pending. The time for refund varies from bank to bank, which can be upto to three to five business days.
  2. Money refunded: Check your PayPal account balance; your refund amount is returned. 

  1. Temporary hold: Your refund is on hold, and it is taking longer due to clearance time (rules and restrictions) from PayPal. 

Conclusion: To conclude, you may face issues in making a transaction and experience an unfortunate buy at one point in your PayPal journey. So, you must know how to get a refund on PayPal. Moreover, as a merchant, you should be mindful of Paypal seller protection to hassle-free PayPal Refunds


Paypal protects online sales by offering a seller protection policy at no additional charges for eligible transactions. For instance, if a buyer's order doesn't arrive, a wrong item was sent, then PayPal reimburses all such transactions. 

Buyers can request money back on PayPal for up to 180 days of paying for a product. 

As the merchant issues the refunds, so it is hard to predict the PayPal refund time. It depends on the payment method that one is using for returning money on PayPal.

To get money back from PayPal if scammed, you will have to raise a payment dispute by reporting the problematic transaction on your PayPal account.